Having Trouble Syncing Your Data with API?

Why your API may take up to an hour to sync

API capabilities vary from exchange to exchange. If you’re having trouble uploading your transactions via API, or there seems to be issues with your transactions, no need to fear. Here's some info on what could be happening:

Exchange APIs have different call rate limits in order to prevent their servers from being overwhelmed by excessive calls or DDoS attacks. As a result, API lookups can take a long time if large amounts of transactions are being pulled.

Binance and Kraken, for example, may take up to an hour to sync if you have a large number of transactions to import. If the API import is taking longer than this, contact us — we’ll take care of it.