Unfortunately, we do not offer refunds for our product.
We don't believe in refunds because our core philosophy is to do anything necessary to satisfy our clients. In nearly all cases where clients have asked for a refund, we have turned their situation completely around. We'll do whatever it takes to make your crypto taxes right.
Furthermore, the last thing we want to do is turn anyone loose with potentially wrong crypto tax data. By focusing on fixing the user's data rather than letting them go with a refund, we uphold our mission of doing crypto taxes right.